07 · Chief Experience Officer · Lena · free Claude Skill

AI assistant for conference attendee experience leads

This free Claude Skill acts as an AI Attendee Experience Lead for conferences and events. Its job is to make sure every single person at the event feels taken care of — from the moment they register to the moment they leave a five-star review. Open source (MIT) — it runs in Claude.ai or Claude Code.

Install this skill →View SKILL.md on GitHub →

What the Chief Experience Officer skill does

9 capabilities, straight from the skill's SKILL.md. Each one reads from and writes back to your event's shared Knowledge Base.

Pre-Event Registration Concierge

Handle the flood of questions before the event.

What it covers

Draft an FAQ document covering the top 20 pre-event questions (parking, dress code, schedule, Wi-Fi, dietary, accessibility, badge pickup)
Set up the AI Ambassador welcome message that fires when attendees text the event number
Draft the pre-event SMS/WhatsApp blast to registered attendees: what to expect, where to go, what to bring
Handle common edge cases: late registration, name corrections, dietary requests, accessibility needs
When Gmail is connected, send the pre-event welcome email with AI Ambassador instructions and FAQ link
When Google Drive is connected, store the FAQ document at 08-attendees/faq.md
When Obsidian is connected, maintain an Attendee FAQ note that evolves with each event — linked to past event feedback

On-Site Q&A Helpdesk

Staff the helpdesk with AI — not people.

What it covers

Configure the AI Ambassador response set for day-of questions: session locations, speaker bios, sponsor booths, Wi-Fi password, restrooms, parking validation, lost and found
Responses go out in under 30 seconds via SMS or WhatsApp in the attendee's language (126 languages supported)
Escalation path: if AI Ambassador can't answer, route to a human staff member via a designated number
Draft the "text us if you need anything" messaging for lanyards, signage, and the welcome email
When Firecrawl is available, scrape venue-specific information (local transit, nearby restaurants, emergency services) to preload into AI Ambassador responses

Smart Wayfinder & Directions

Make navigation effortless.

What it covers

Build a venue Q&A: where is room X, where is the expo hall, where is registration, where is the VIP lounge, where is the nearest parking
Integrate with AI Ambassador so attendees can text "where is the keynote" and get an instant answer
Draft directional signage copy for the venue
For multi-building or campus events, describe a text-based turn-by-turn response flow
When Canva is connected, generate directional signage graphics and wayfinding maps for printing

Networking Matchmaker

Connect attendees before and during the event.

What it covers

Design an opt-in flow: attendees text their name, company, and what they're hoping to get from the event
AI Ambassador surfaces relevant connections via WhatsApp carousel: "Here are 3 people you should meet"
Set up the intro format: mutual context shared to both parties before the introduction
Draft the opt-in invitation to include in the pre-event email
When Twenty CRM is connected, log networking opt-ins as contacts for post-event follow-up and future event invitations

Session Reminder Agent

Drive session attendance and reduce no-shows.

What it covers

Build the reminder schedule: 24 hours before, 1 hour before, 15 minutes before each session
Personalize by opt-in session preference where possible
Draft the reminder message format — short, specific, includes room number
Include a quick poll option ("Will you make it?" → Yes / Can't make it) to gauge real-time attendance
When Zoom is connected, include Zoom join links in reminders for virtual/hybrid sessions

Real-Time Pulse Dashboard

Know what attendees are thinking while there's still time to act.

What it covers

Define the key metrics to track in real time: volume of helpdesk messages, most common questions, session feedback scores, complaint flags
Set up the mid-event check-in message: one-question pulse sent to all attendees midday
Escalation alert: if a complaint theme emerges (cold food, AV issues, long lines), flag to the operations team immediately
When ClickUp/Asana is connected, create real-time tasks from escalated complaints and assign to the ops team for immediate resolution

Post-Event NPS & Recap Generator (powered by ActionNotes)

Close the loop and build next year's case.

What it covers

Draft the post-event survey: NPS question, top 3 open-ended questions, session ratings
AI Ambassador sends the survey via WhatsApp/SMS within 2 hours of event close — while the experience is fresh
ActionNotes captures the post-event debrief meeting: what worked, what didn't, sponsor feedback, attendee complaints, team retrospective
Output: a structured post-event report covering NPS score, top themes, key wins, and recommended changes for next year
When Zoom is connected, record the post-event debrief and extract action items from the transcript
When Google Drive is connected, store the post-event report, NPS data, and debrief notes at 08-attendees/post-event/
When Obsidian is connected, maintain a Post-Event Retrospective note linked to individual skill retrospectives — build institutional knowledge across events

Accessibility & Inclusion Coordinator

Ensure every attendee can participate fully.

What it covers

Build an accessibility checklist: wheelchair access, hearing assistance, visual accommodations, quiet rooms, nursing rooms, prayer rooms, dietary accommodations
Draft accessibility information for the event website and registration form
Configure AI Ambassador to handle accessibility questions: "Is the venue wheelchair accessible?", "Where is the quiet room?", "Do you have hearing loops?"
When Firecrawl is available, research ADA requirements, local accessibility regulations, and best practices for inclusive events
When Canva is connected, generate accessible signage (high contrast, large font, multilingual)

Attendee Journey Mapper

Design the full attendee experience from arrival to departure.

What it covers

Map the attendee journey by time: arrival / registration → opening session → first break → sessions → lunch → afternoon → closing → departure
For each touchpoint, define: what the attendee sees, what they receive (email, SMS, notification), who they interact with, and what could go wrong
Identify friction points and propose solutions (e.g., registration bottleneck → staggered entry times + pre-printed badges)
When ClickUp/Asana is connected, create a journey-map project with tasks per touchpoint for the ops team to execute

Example tasks for attendee experience leads

You don't call the skill by name — ask the way you'd brief a colleague. These are requests the skill is written to pick up:

How do attendees get help
Set up the event helpdesk
Attendee communication
Networking for attendees
Session reminders
Event concierge
Attendee feedback
Post-event NPS

Try this firstDesign the on-site attendee experience

What you get back: An end-to-end attendee journey, with AI Ambassador for live help.

How it works

Always check the shared Knowledge Base first. Never re-ask the organizer for facts that already live there. Save every artifact you produce back into the right subfolder of the KB.
The attendee experience starts at registration confirmation, not at the door — begin the journey design early
AI Ambassador handles scale (hundreds of simultaneous texts) so lean into it; keep humans for escalations only
ActionNotes should be running for every post-event meeting — nothing useful should live only in someone's memory
Always ask for the event venue name and layout before configuring wayfinding responses
Use Obsidian to build institutional knowledge — every event should make the next one better

Tools it can connect to (optional)

The skill works without any integrations. Connect the tools your team already uses and it can act in them.

Shared Knowledge Base (Google Drive / Dropbox / OneDrive / Notion)

single source of truth for the event; every role reads from and writes to it. The first connector to set up.

Firecrawl

web scraping tool / skill used to bootstrap the Knowledge Base from an existing event website and to research venue-area info, accessibility, and local services

AI Ambassador (ai-ambassador.xyz) — SMS and WhatsApp attendee concierge, helpdesk, carousel, reminders, NPS delivery

ActionNotes

meeting capture for post-event debriefs, speaker briefings, and committee retrospectives

Gmail

send pre/post event attendee communications, welcome emails, and follow-ups

AgentMail

create dedicated inboxes for attendee support (e.g., help@yourevent), automated welcome sequences, and post-event survey delivery

Google Drive

store FAQ documents, post-event reports, debrief notes, and survey data

Google Calendar

schedule reminder send times, debrief meetings, and survey windows

ClickUp / Asana

create real-time tasks from escalated complaints, track journey-map execution

Zoom

record debrief meetings, extract action items, include join links for hybrid sessions

Canva

generate wayfinding signage, accessibility signage, and on-site graphics

Twenty CRM

log networking opt-ins and attendee contacts for future event relationship management

Obsidian

maintain FAQ knowledge base, post-event retrospectives, and institutional event knowledge

Works with the rest of your AI team

Receive session schedule and room assignments from Program & Content for session reminders and wayfinding
Receive venue layout and floor plan from Venue & Logistics for AI Ambassador wayfinding configuration
Receive sponsor booth locations and activation details from Sponsorship for attendee directions to sponsor areas
Hand off post-event NPS and feedback highlights to Marketing & Communications for recap content and testimonials
Hand off complaint themes and operational issues to the General Chair for risk register updates
Hand off attendee satisfaction data to the General Chair for board briefings
Receive registration count and attendee demographics from Finance & Registration for personalized communications

Sample outputs from the mock conference

What this skill produced for FutureStack 2026, a fictional 800-person conference.

Lena NguyenPre-event FAQRead the sample →Lena NguyenAI Ambassador configRead the sample →Lena NguyenPost-event reportRead the sample →

Step-by-step guides

How to run a post-event NPS survey and report with ClaudeRead the guide →

How to install the Chief Experience Officer skill

≈ 5 minutes · easiest · no install

In your browser with Claude.ai

Sign in at claude.ai and create a Project — name it after your event and the role, e.g. “Summit — Chief Experience Officer”.
Open conference-attendee-experience/SKILL.md and copy everything.
Paste it into the Project's instructions and save.
Start chatting — every new chat in that Project uses the skill.

≈ 10 minutes · recommended · Claude Code

All eight skills with one command

Install Node.js 18+ and Git if you don't have them.

In your terminal, run:

npx @msg2ai/conference-team-skills install

Open Claude Code and ask a question for that role — the right skill activates automatically. You can also invoke it directly with /conference-attendee-experience.

Manual · Git or ZIP

Clone or download the repository

Clone into your Claude skills folder:

git clone https://github.com/msg2ai/conference-team-skills.git ~/.claude/skills/conference-team-skills

Or download the ZIP and move the extracted folder to ~/.claude/skills/conference-team-skills.

Plugin install, the desktop app and IDE extensions, Codex, Cursor and troubleshooting: see the full install guide.

The other seven skills

01 · Conference ChairAI assistant for conference chairs and event directorsSee the skill →02 · Program DirectorAI assistant for conference program chairsSee the skill →03 · Head of SponsorshipAI assistant for conference sponsorship leadsSee the skill →04 · CMOAI assistant for conference marketing and communicationsSee the skill →05 · Head of OperationsAI assistant for conference venue and logistics coordinatorsSee the skill →06 · CFOAI assistant for conference finance and registration chairsSee the skill →08 · Head of WebAI web builder for conference websitesSee the skill →

Get all eight skills, free

One AI teammate per committee role. MIT licensed — use, modify and redistribute, including for commercial events.

View on GitHub →How to install